Onlyinthewild – FAQ

FAQ’s

What actually is letter photography, or alphabet photography?

Letter photography is taking photos of objects found within the UK and using them to make letters from. This is also known as alphabet photography, letter art, name frames and the like. None of the letters are staged and should be taken in exactly the way they are found.

 

Do you take all the alphabet pictures yourself?

Yes, ALL of the alphabet pictures are taken by myself, Angie during my travels around Great Britain. They are all in their natural state and none of them have been staged or enhanced in any way.

 

What Makes OnlyInTheWild Unique in relation to Letter Art and Alphabet Photography

In August 2015, Angie Hopgood was honoured to be elected a member of the prestigious Fine Art Trade Guild. This means that whenever you purchase a handmade completed frame it is manufactured to the highest standards and latest materials that are kind to the environment.

 

What sizes are the letters in?

The standard ‘one word’ alphabet photography name frame are 6″x4″ – these are limited to 8 separate letters maximum re the size of the final frame.

When you wish to say more and have your letters to be displayed on more that 8 characters or on more than one line, then these will be 3″x2″ photos

 

What colours are the photo letters available in?

For the 6″x4″ letters, these are available in both sepia and greyscale (black & white)

For bespoke name frames, like the wedding gifts, place names, family & pet names,  these are also available in sepia or greyscale, but I can also have these produced in blue or pink.

 

Are your frames handmade by you?

I originally had to have all name frames made for me. Since the spring of 2014, I attended a full picture framing teaching program where I learnt how to make frames myself. I have invested heavily in equipment to now produce frames whenever I can. A number of frames are still manufactured for me, but I ensure that these are to a high standard, as I will never compramise quality. In August 2015, I was honoured to be elected a member of the prestigious Fine Art Trade Guild. You can find out more about the Fine Art Trade Guild here.

 

Do you make all your own ‘Letter Art Cards’?

The letter art cards have been produced entirely by me using the same collection of letter art photo letters that I have within my collection, that I have taken myself. To ensure that these are produced to the highest standards, I have sourced the production of the cards within England. These are NOT available in the shops on the high street, or elsewhere online.

 

Do I have to pay for postage?

If you live locally to our new Head Office nr. Winkleigh, Devon, then collections can be made by previous arrangement. Full Details Here

If you wish to collect the order form one of the envents I am atteding, just give me a call to discus your requirements and I will ensure that the order is available of collection without you having to incur any postal expenses. You can find out more about ‘Select & Collect’ here. 

 

How will I know which events you will be attending in the future?

You can find the full listing of all the events we are attending for the coming months in our “where you can find us” page. We endeavour to keep this as up to date as possible and are always adding new dates and events to it, so make sure you come back to it on a regular basis.

 

Where can you deliver to?

We can arrange delivery anywhere within the Great Britain. To keep costs down, we use a very reliable carrier but delivery is normally within 3-4 working days. For more remote areas when delivery is normally within 7 working days.

 

How much does delivery cost?

We ONLY charge for delivery what it actually costs us. Included within this, there is a small charge for packing to ensure that your goods arrive with you safely. The total charge for delivery is £7.50. Full details of all postage charges can be found here.

 

How long will it take to complete my order when I order online?

We aim to deliver within 10 working days, however you may have to allow an additional 5 working days during busy periods. We will always do our best to complete and dispatch all orders as soon as possible, which may mean your order is delivered sooner. In case of any difficulties, please do not hesitate to ring.

 

How many letters can my word in my name frame be?

If you are ordering 6″x4″ letters, then these are available from 1 letter – 8 letters wide

If however you want to have more words, then you can order our bespoke name frames using 3″x2″ letters, these allow you to say a lot more and add dates for special occassions. If you send me a 5″x3″ photograph (not inkjet print), of a photo you want added into the frame, then please call me to discuss this and I will add to where you want free of charge.

 

How can I pay for my order?

You can pay through the secure billing centre here that uses PayPal, and is linked to our site. All transactions are secure and can be made by way of credit card or debit card.

 

Are my credit card details secure?

Yes, your details are completely secure and provided by PayPal. We do not see your personal credit card or debit card details. All information entered on the site by you, is kept secure and will NOT be passed to any other persons at ANY time.

 

Can I order just the alphabet photos direct from you?

Yes, you can. All alphabet photos are available at £3.50 each and can be ordered online. There is no charge for postage.

 

What is your return policy?

Full details of our returns policy can be found here.

 

I would like to sell your products online myself, do you supply trade or affiliates?

We do not actually supply trade with our products, but if you wish to sell products as an affiliate, then we can arreange this. Please call us on 01837 682745 for further details.

 

Please note: Wooden Frames

For all wood frames, we endeavour at all times, through quality control, to select best matched mouldings used in the frame for your order, however by their very nature, natural wood mouldings can be subject to graining or markings within the grain. In such instances, the grain/marks will completely natural

 

How do I contact you if I cannot find my answer to my questions here?

You can ring us on 01837 682745 during working hours of Mon – Fri 0900 – 1700, or alternatively, please email us at: admin@onlyinthewild.co.uk. Full details here